Ascot Park Hotel Services

Information & Services Directory

Reception Dial 0

Outside Line Dial number directly (no prefix required)

Dial Internally Dial 8 then the room number (3 digits required)

Rooms 1-9 dial 800 then number of the room required

Rooms 10-99 dial 80 then number of the room required

Rooms 100-116 dial 8 then number of the room required

Please note, Motel 12a extension is 8054


For airline information and reservations please contact one of the following…

Air New Zealand Dial 0800 737 000 (Reservations)

(03) 218 2459 (Arrivals & Departures)

(03) 218 9070 (Mishandled Baggage)

Stewart Island Flights (03) 218 9129 (Reservations)


The City’s airport is a 15-minute drive from the Hotel. Our courtesy coach is available for pick-ups and drop-offs on request, subject to availability.

Auto Rescue:

Auto Rescue Limited is operated by Ewan Hilston and is available 24 hours for Accident and Breakdown service, including unlocking a vehicle if keys are locked in. Please dial (03) 216 2903


All of the major banks have branches in the city and are generally open 9am to 4.30pm, Monday to Friday. For further information please contact Reception.


The Hotel House Bar is located adjacent to EMBERZ Restaurant and is open daily from 11.00am to late. EMBERZ offers an all-day menu. The Sports Bar, with TAB and gaming machines, is located 100 metres to the right of the Hotel Entrance and is open daily from 11.00am.

Bottle Store:

The Hotel Bottle Store is located next to the Sports Bar and has a selection of wines, beers and spirits at competitive prices.

Business Centre:

The Hotel Business Centre is located next to Reception and offers facilities such as a computer with broadband internet access, scanner and colour printer. For more information or to book, please contact Reception.

Bus Service:

The following Companies operate out of Invercargill:

Atomic Shuttles (03)214 6243

Catch a Bus (03) 214 4014

Stewart Island Experience 0800 000 511

Please contact Reception if you require information on the local bus service.

Car Parking:

The majority of guest’s rooms enable adjacent car parking. Alternatively, ample car parking facilities are provided opposite the Hotel entrance. Your room key will open either your internal access door, or the entrance door closest to your room.

Car Rental:

The following Companies have offices in Invercargill:

Avis (03) 218 7019

Budget (03) 218 7012

Hertz (03) 218 2837

Rent a Dent (03) 214 4820

Riverside rentals (03) 214 1030 (Vans)

Cash Advance:

There is an ATM in the Hotel foyer and the Sports Bar or alternatively reception can provide a cash advance of up to $50.00.


Guests are requested to vacate their rooms prior to 10.00am on the day of their departure. A late checkout may be arranged through Reception (subject to availability).


All the major denominations are represented in Invercargill. To find local contact numbers and locations, please see the church services page of this information directory.

Conferences and Catering Facilities:

Please see the page on Conference, Functions and Catering Facilities located at the back of this information directory.

Courtesy Coach:

The Hotel Courtesy Coach regularly makes runs to the airport and City centre (subject to availability). Please enquire at Reception if you require use of this service.

Credit Cards:

We welcome American Express, Farmlands, JCB, Mastercard, Visa and EFTPOS cards.

A 1.5% surcharge is incurred for credit card payments.


Please contact Reception if you require dental attention within normal working hours and we will endeavour to put you in contact with a dentist.

For after-hours assistance, the Invercargill Duty Dentist can be contacted on (03) 218 6800.


Please contact Reception and we will endeavour to make an appointment for you at one of the Medical Centres around town.

Dry Cleaning:

A same-day dry cleaning service is available to guests Tuesday to Friday.

Laundry to be dry-cleaned should be left at Hotel Reception by 8.30am and will be delivered back to your room around 5.00pm.

Electrical Voltage:

The electricity supply in the Hotel is 240 volts. Shaving points can be found in each bathroom. Adapters are available from Reception.

E-mail & Internet Facilities:

All guest rooms can access both wireless and broadband internet.

Wi-Fi Access

After connecting to “Ascot Park Wi-Fi”, please read and accept the terms and conditions as listed before agreeing.

Disclaimer: The Ascot Park Hotel accepts no responsibility or liability for any electronic equipment, including computers, phones/tablets, or any other external devices or software connected to the Hotel’s internet system through wall jacks installed in guest rooms or WiFi. No responsibility will be held for any data transferred or delays in that data's transferral by electronic means.

Fitness Centre:

The Hotel Fitness centre has a variety of modern fitness equipment and is located upstairs in the Hotel pool area. Please collect the key from Reception.

Pool towels suitable for gym use, are available at Reception. If any equipment is faulty or in need of repair, please advise Reception.


If you require extra towels, blankets or toiletries please contact Reception.


You may arrange to have ice delivered to your room by contacting Reception.


Full laundry facilities can be found in each of the accommodation wings. Laundry powder & tokens can be purchased from reception.


A small book collection is available for guest use in the Business centre located next to Reception.

Limousines & Chauffeurs:

Ambassador Limousines (03) 217 4504

Executive Car Service (03) 214 3434

Local Contacts:

If you need to contact a local organisation or person but are not sure how to go about it, chances are we can help. Contact Reception.

Lost Property:

Please contact Reception if you have lost or misplaced personal belongings.


Arrangements can be made to store your luggage in the Hotel Luggage Room. Contact Reception for assistance.


A complimentary map of Invercargill City can be obtained from Reception. Large scale maps of the City and Southland are also available for viewing.


The Ascot Park Hotel has decided to remove the mini bars from our hotel rooms. If you would like to purchase any snack items or soft drinks, we have a vending machine in the main lobby with a full range of products.

If you would like to purchase from a limited range of beer or wine, please call Reception and we will have it delivered to you (between 8am and 10pm daily). Alternatively, for a larger selection of take-away alcoholic beverages please visit our bottle shop located next to the Ascot Sports bar.

Bottled Mineral Water is also available for purchase at Reception.


Main television news bulletins run at 6.00 pm each night on Channels 1 and 3.


The Southland Times and Otago Daily Times is available at reception.


Closest pharmacy: Ascot Amcal Pharmacy

706 Tay Street

03 217 7696

Open late pharmacy: Countdown Pharmacy Invercargill

172 Tay Street, Invercargill

03 217 8572

Open Monday to Friday 9am to 8pm, Saturday and Sunday 9am to 6pm


Please contact Reception if you require photocopying (charges apply).


The Hotel operates a heated indoor swimming pool, which is located off the main foyer. The pool hours are from 6.00 am to 10.00 pm. (NB: swimsuits may be hired from Reception).

Please collect key from Reception. Children 13 years and under must be supervised in this area. Pool towels are available in the pool area.


If you require assistance with your luggage, please contact Reception.


Mail may be left at Reception for postage. Stamps are also available for purchase. Major post offices are open Monday through Friday 9.00 am to 5.00 pm.

Radio Stations:

The following radio stations can be found in the Southland region:

The Edge – 97.2FM

The Rock – 90.8FM

More FM – 89.2FM

Classic Hits – 98.8FM

Radio Hauraki – 93.2FM

Coast – 92.4FM

National Radio – 101.2FM

Newstalk ZB – 864AM


‘EMBERZ at Ascot’ Restaurant is located off the Hotel foyer. If you would like a copy of the menu or to make a reservation, contact Reception.

Restaurant Hours:

Mon – Fri Sat – Sun Public Holidays

Breakfast 6am – 9.30am 6am – 10am 6am -10am

Summer Winter

Dinner 6pm - 10pm 5.30pm – 9.30pm

EMBERZ House Bar is open daily from 11.00am and offers an all-day menu. If you would like a copy of the wine list, contact Reception.

Please contact Reception if you would like us to make a reservation for you at any other Café Bars and Restaurants around Invercargill. You are also able to charge your meal back to your room by showing your room key at other Invercargill Licensing Trust Restaurants.

Room Service:

A Room Service menu can be found on the desk in your room. Room Service can be ordered by dialling 747 during Restaurant hours, or by contacting Reception. NB: There is a $4.50 room service delivery fee.


The Hotel has separate ladies and men’s saunas that are located in the Hotel pool area.


Articles of value may be left in the Hotel safe in secure deposit bags. Please contact Reception to make arrangements.

Sewing Kit:

A complimentary sewing kit is available from Reception.

Shoe shine:

A complimentary shoe shine kit is available from Reception. There is also a full shoe shine polishing kit in the East Wing Guest Laundry for your use.


Please contact Reception if you would like information on the City’s shopping facilities.


The Hotel staff will be pleased to offer information regarding local sights and destinations.

Spa Pool:

The Hotel spa pool is located in the pool area, off the main foyer. Please collect key from Reception. Pool towels can be found in the pool area.



A TAB facility is available in the Hotel Sports Bar.


A taxi can be ordered through Hotel Reception. The preferred taxi company of the Ascot Park Hotel is Blue Star Taxis Invercargill LTD, who can be contacted be dialling (03) 217 7777.


Note: The International Toll Call Prefix for New Zealand is 0064

Please refer to page 1 of this information directory regarding Hotel phone numbers.


Use the guide button on your television remote to access your viewing options.

Wake up Calls:

Please follow the prompts on your room phone to program an early-morning call. Alternatively contact Reception to request a wake-up call.

Church Services


St. Johns Anglican (St Luke’s) 10 Black Road, Otatara 217 7729

All Saints Cnr Dee & Hollywood Terrace 214 3117

Holy Trinity Cnr King & Antrim Streets 217 7729

Church of Latter Day Saints 205 North Road 215 7682


Central Baptist 11 Deveron Street 214 3094

Eastside Baptist 2 Glengarry Crescent 217 5493


Elles Road Bible Chapel Cnr Elles Road & Earn Street 216 9136

Rosedale Bible Chapel Cnr Bourke & Exmouth Streets 217 3269


St. Mary’s Basilica 65 Tyne Street 218 4123

St. Patrick’s 33 Rimu Street 216 8466

St. Theresa’s 40 Perth Street 217 9083

Sacred Heart 449 North Road 215 7315

Jehovah’s Witness Kingdom 182 Tweed Street 214 6979

New Life Churches

Harvestfield 497 Herbert Street 217 6671

City Impact Church 114 Dee Street 218 7444

Cornerstone New Life Cnr Tay & Clyde Streets 218 4007

Elim Community 96 Elles Road 021 942 897

Invercargill Christian Centre 165 Leet Street 214 4562


First Church 181 Tay Street 218 2560

Knox Church 107 Pomona Street 216 6538

Windsor Community Church Cnr Windsor & Bourke Streets 217 7047

Richmond Grove Cnr Yarrow & Margaret Streets 217 6150

St. Andrews 114 Manse Street 218 4110

St. David’s 60 Regent Street 216 7625

St. Paul’s 178 Dee Street 218 3486

St. Stephens 209 North Road 215 7378

Salvation Army 29-31 Victoria Ave 218 3094

Methodist Church 22 Lindisfarne Street 216 0281

Conferences, Functions and Catering

Welcome to the Ascot Park Hotel and Invercargill – where the weather may not always be the warmest but the hospitality sure is!

The Ascot Park Hotel is Southland’s finest & most versatile conference centre, whether you’re looking for training space to up skill your employees, banquet space to celebrate success or showroom space to wow your clients, then we can help you.

With spacious grounds and free car parking, our ground floor conference centre boasts 8 function rooms, 4-star accommodation, and we provide all your catering needs from our onsite kitchen.

Whatever the occasion, our experienced functions team can assist from planning to implementation.

Choose from our range of packages or work with us to customize your own creations.

Whatever your needs, we’re here to help you.

To discuss any of your requirements, please contact our Functions Department on extension 704 to arrange an appointment, or stop by Reception to pick up our complimentary Function or Wedding packs or take some time out to view our Conferences, weddings and events page.

We pride ourselves in on personalised service and going the extra step to ensure your event is a success!