ACCOMMODATION & FUNCTION CANCELLATION POLICY
Cancellation Policy
Full cancellation of one night's accommodation rate will apply when accommodation is cancelled within 24 hours prior to arrival.
No shows will automatically be charged back at the first night's accommodation rate and automatically cancelled from our system. Rooms that have not been confirmed with a valid credit card or a deposit are on 6.00pm release and can be entered back into our system for resale.
The hotel reserves the right to pre-authorise your credit card 24 hours prior to arrival. Non-valid credit cards may result in cancellation of the reservation or necessity to provide a bond on check in. A 1.5% Credit Card fee applies to all credit card transactions.
Group Cancellation Policy
Group bookings (10 rooms or more) must be reconfirmed two months prior to the date of stay.
A rooming list of all guests must be received 30 days before the date of arrival. Any reserved rooms not allocated at this point, will be regarded as released and available for sale. Where a room(s) has been reserved but is not utilised, the room(s) will be charged in full. When a room(s) is cancelled within the period of 30 days from the date of arrival, the Hotel/Motel reserves the right to charge 10% of the rate.
Where a late cancellation is made, i.e., less than 24 hours’ notice, and the room(s) is not resold, the room(s) will be charged at the full rate.
Function Cancellation Policy
Function Cancellations must be received in writing.
Cancellations within 14 days of the event will be subject to a cancellation fee. The fee will be at the Hotel Management’s discretion.
Please note the Ascot Park Hotel “Confirmation of Numbers” requirement , under our Terms and Conditions as outlined in our Conference & Event Pack.
CREDIT CARD PRE-AUTHORISATION POLICY
What is pre-authorisation?
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.
How much is pre-authorisation?
The amount that we pre-authorise will depend on the amount of nights that you stay.
Why is the credit card is pre-authorised?
When you give us a credit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.
When does the pre-authorisation get released from the credit card?
This varies dependent on your individual credit card and the issuing banks procedures. A pre-authorisation can clear immediately but it could take up to 15 days to clear in your account.
The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 10 to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.
