Pre-Authorisation Policy

CREDIT CARD PRE-AUTHORISATION POLICY

WHAT IS A PRE-AUTHORISATION?

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.

HOW MUCH IS A PRE-AUTHORISATION?

The amount that we pre-authorise will depend on the amount of nights that you stay.

WHY IS THE CREDIT CARD PRE-AUTHORISED?

When you give us a credit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

WHEN DOES THE PRE-AUTHORISATION GET RELEASED FROM THE CREDIT CARD?

This varies dependent on your individual credit card and the issuing banks procedures. A pre-authorisation can clear immediately but it could take up to 15 days to clear in your account.

The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 10 to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.

***Please note that the hotel reserves the right to pre-authorize your credit card 24 hours prior to arrival. Non-valid credit cards may result in cancellation of the reservation.

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Your wellbeing and comfort are our priority. Therefore, from 3rd December 2021 all visitors are required to provide their My Vaccine Pass, a valid exemption or be under the age of 12 to visit our Hotel. This includes contractors, suppliers, and our valued guests.

Please contact us directly on 0800 272 687 if you have any questions, we’re happy to help.